Our stakeholders, whether they’re customers, associates or investors, trust us to do more than provide world-class office supplies and services. They count on us to work in a way that helps those around us and supports our global community. This is the essence of Staples Soul. It differentiates our company and defines our strong, diverse culture. No matter how big we become, our greatest measure of success will always be our ability to do business responsibly.
Staples Soul is divided into four main pillars: Community, Environment, Diversity and Ethics. While we’ve achieved a great deal, we know that our journey to become an even better company continues. And it’s the responsibility of our current and future associates to ensure that Staples Soul flows through all our operations.
We make it a priority to reach out to the communities where our customers and associates live and work. For example we provide financial support by funding community initiatives; in 2011 alone we donated more than $16 million to educational non-profit organisations across the world. Even more importantly, we encourage our associates to donate their time to the organisations closest to their hearts.
We’re committed to leading the way in sustainable business practices. Every day we’re going further to source more sustainable products, improve our green service offering, eliminate waste and maximise energy – in one year alone we’ve recycled over 63 million ink cartridges (and that’s just in the US). What’s more, we’ve worked hard to develop more than 8,000 products with positive environmental attributes. Learn more by finding the fact boxes scattered across the site.
We embrace diversity in all its forms – race, gender, thought and experience. After all, it’s different thinking that’s made us who we are today. We’ve even been recognised for our continuing diversity efforts, and have been named as one of “25 Noteworthy Companies in Diversity” by DiversityInc.
A company is only as strong as its commitment to doing right. Because doing right is just as important as doing well. That’s why we approach our business with integrity and make sure that we adhere to our Code of Ethics and Corporate practices in everything we do.
For me, easy is a life philosophy: it’s easy to make a difference and it’s easy to touch someone’s life. So at Staples we reach out to our local communities through both large-scale initiatives and less formal programs.
It’s these projects that have defined my career so far. My biggest achievement has been setting up “Banco Escolar,” a Staples Portugal CSR (Corporate Social Responsibility) project linked with social media. Together with a non-profit organisation, we developed an innovative donation programme using Facebook. This has helped us give over 300 disadvantaged children school kits and supplies. It also directly resulted in a 75 percent increase in Facebook fans in only three weeks. On a professional level, this project has also made a lasting impact on my CV. It was the first Portuguese campaign in the Facebook Studio Hall of Fame and was also nominated for Worldwide Best Campaign.
I never would have imagined that when I started at Staples as a Communications Assistant, some three years later I would be managing their PR and New Media. My role has developed alongside the changing face of PR, and the supportive team at Staples has been there all along to ensure that my skills evolved at the same time, too.
If you want to hear all about the different programmes that Staples runs for their associates, then we’re going to need more time. Because after nearly two decades I am still surprised by Staples’ ongoing commitment to its team’s welfare. And it’s not just during special events, like Associate Appreciation Day – the Staples culture cares around the clock.
The managers make a big difference to the work/life balance. Of course there are busy periods, but that’s why everyone is there to help each other and to ensure that no one works too many hours.
We’re a highly motivated team, who pride ourselves on taking people by surprise with new, exciting ideas. We have fun during our breaks and choose interesting activities to celebrate special occasions. Back in work, new managers are given a mentor to help them learn the Staples way. Overall this dynamic integrates the group, which in turn creates an atmosphere geared towards success.
Once I’d completed my MBA I was looking for a role where I could put all I’d learned into practice. At Staples I found a team that was constantly challenging concepts and exploring new ideas.
As an Outsourcing Project Manager, I assess new opportunities through financial analysis, so I can find the best solution for our internal clients. Besides helping other countries start different business lines such as Retail or Catalogue, I’ve also founded HOLA (Hispanic or Latino Associates diversity group).
I have to admit, I was surprised by all the initiatives Staples has in place in order to listen to their associates. And what really amazes me most about my colleagues is their commitment to each other. No matter how busy they are, if an unexpected deadline arises, they’ll be there to help. It’s more than just teamwork; the people here really care, and that’s what makes being part of Staples so special.
I’ve worked in different areas of Staples, which has meant lots of cross-training. I’m in the Shipping department now, where I sort and palletise freight for customers and the stores.
Since joining, I’ve learned that I must become the change I want to see in life and in my work environment. It’s not hard, though — after all, the work and life balance allows me to work part time and balance my career with my school studies. In short, Staples is definitely a great place to develop, grow and advance your career.
One day while I was a work, my apartment caught fire. I lost everything and I had no idea how I would replace all the essentials. Then the guys from work called — they’d had a fundraiser and collected donations to help me put things right. That proved to me how much Staples people genuinely do care about each other, and to this day, I feel really happy when I think back to getting that call.
I’m just so proud to be selected from all Staples’ amazing associates to be featured on this Web site. I know it may sound corny, but I really wouldn’t be the associate that I am today without the great team that I’ve worked with for the last five years. Together we work with dedication and integrity.
Before I joined, I’d heard great things about Staples. So with my friend’s endorsement ringing in my ears, I applied for Divisional Sales Manager. The rest, as they say, is history. I’ve gone through a series of promotions within retail since then, and I’m now an Inbound Supervisor.
While I have plenty of time to spend with my kids, I can never forget about Staples because I have two Easy Buttons (in French and English) at home. We press them when there’s cooking, cleaning and homework to be done — which actually isn’t always easy…school is tough these days!
Because of Staples’ culture and diversity, I knew it would be the company for me. I also knew it would give me the opportunity to experience life in different countries and teams. In fact, I worked as an Export Specialist in China before focusing on imports here in Canada.
In terms of what I do, it’s really interesting. I cost an import project, set it up, determine forecast, place orders, have them shipped, clear them through customs, have them received and ready for picking, determine store needs, cut replenishment orders, ship to the store where it can be sold and, when it is, we do it all again. Phew.
Staples’ culture supports me every day, and helped me make the transition from China to Canada very smoothly. Plus I get all kinds of support from colleagues and managers. Personally, I always do everything I can to contribute and make life easy for customers and colleagues.
Our workplace is one of inclusion and acceptance, which includes developing a diversity of thought and experience. This makes Staples a leader in the industry.
I love coming to work. People have said that they’ve seen me skipping across the parking lot towards the office.
My days are very busy because it’s down to me to make things happen. Once I’ve energised my team, we set about executing Staples’ strategy. Most importantly, I collaborate with various leaders across the company to help them be more successful. Because just like the humble stapler, it’s only by binding everything together that we can become a winning package.
Developing talent is really important to me, and it’s an honour to co-chair the Asian American Associate Resource Group (SPARC) at Staples. I’m incredibly proud of the team that I’ve built because we work very well together and are achieving some impressive results.